Betting Rules

Players must read and understand the rules before placing a wager. The rules for each product or game may vary, so the information displayed on the relevant game, betting or promotion page should be reviewed before play. If a specific game rule conflicts with a general rule, the specific rule for that game will normally apply to the relevant wager.

Croco Casino may update its rules from time to time to reflect changes in products, technology, legal requirements or operating procedures. The current version published on the website applies to future activity after it becomes effective. Players are responsible for checking the latest rules and should keep a copy of any terms they consider important.

Only eligible adults may use the service. A player must provide accurate, complete and current information during registration and whenever information is requested. An account must be used only by the registered account holder. Accounts must not be sold, transferred, shared or operated on behalf of another person.

• A player must not use the service where gambling is unlawful or restricted.
• A player must not create or use more than one account unless expressly permitted.
• A player must keep login details confidential and notify Croco Casino if account security may have been compromised.
• A player must not use the service for fraud, money laundering, collusion, cheating or any other unlawful purpose.
• A player must not use automated software, bots, scripts or other tools designed to interfere with normal play.

Croco Casino may carry out identity, age, source-of-funds, payment and security checks. These checks may be required before an account can be fully used, before funds are withdrawn or at other times. If requested information is not supplied, is inaccurate or cannot be verified, access to the account or transactions may be restricted in accordance with the applicable terms.

A wager is made when a player selects the relevant option, enters the required stake and confirms the transaction using the available betting controls. The player should check the game, selection, stake, odds or other displayed details before confirming. A wager is not complete until it has been accepted and recorded by the system.

The information shown on screen is provided to assist with the betting process. Players should review their account balance and transaction history after placing a wager. A bet may be rejected, cancelled or voided where there is a technical issue, an obvious error, a duplicated transaction, suspected misuse, a breach of the rules or another valid reason under the applicable terms.

A wager generally cannot be changed or withdrawn after acceptance unless the relevant product specifically provides a permitted feature. Players should not assume that closing a browser, losing an internet connection, refreshing a page or leaving a game will cancel a bet. A player remains responsible for confirmed wagers, including those placed using an account that was left logged in.

• A stake must be available in the player’s account or through an approved payment method before the wager is accepted.
• The amount deducted and the transaction record should be checked promptly.
• Where a system message indicates that a bet was not accepted, the player should not assume that it was placed.
• If a wager appears more than once, the player should review the account history and raise the issue through the available support channel.
• Players must not attempt to exploit a display, pricing, settlement or software error.

If a player believes a wager, result or balance is incorrect, the matter should be raised as soon as possible. Relevant details may include the date and time, game or market, stake, transaction reference and screenshots or other supporting information. Records held in the Croco Casino system will generally be used to investigate account and betting disputes.

Game outcomes and betting results are determined using the rules and technical systems applicable to the relevant product. For games using random outcomes, results are generated by approved randomisation technology or another method described in the game information. Players cannot influence a properly generated result by timing a click, changing a screen or using a particular device.

A wager is settled according to the official result and the rules displayed for that game or market. The applicable result may be based on information supplied by a recognised event, competition or data source, where relevant. If an event is cancelled, postponed, interrupted or changed, settlement will follow the specific rules for that product.

Where a clear error affects odds, game information, a result, a payout or another material part of a wager, Croco Casino may correct the error and settle the affected transaction in line with the correct information and applicable rules. A technical or administrative error does not create an entitlement to an unintended benefit.

If a game stops or a connection is interrupted, the outcome may still be recorded if the wager was accepted and the system received the relevant instruction. Where the result cannot be determined reliably, the transaction may be reviewed and handled under the relevant game rules. Players should avoid repeatedly submitting the same action after an interruption until the account history has been checked.

Disputes and account records

Account statements, game logs, payment records and system records may be used to verify transactions. Players should keep their own records where practical. A complaint or dispute will be reviewed using the information available, and additional information may be requested. Nothing in these rules removes rights that cannot lawfully be excluded under Australian consumer or other applicable laws.

Payments and withdrawals are subject to the available methods, account checks, applicable laws and the relevant payment terms. A player may be asked to verify ownership of a payment method or provide further information before funds are processed. Withdrawals may be returned or delayed where details are incomplete, a transaction is under review or a legal or security check is required.

Players must use payment methods that belong to them or that they are authorised to use. Third-party funding, chargebacks, false payment information and attempts to disguise the source of funds are not permitted. Any fees, processing conditions or limitations that apply to a payment method should be reviewed before the transaction is submitted.

Promotions, bonuses, free plays and other offers are governed by their own promotional terms. Those terms may include eligibility conditions, time limits, qualifying play, contribution rules, maximum or minimum requirements, excluded games, withdrawal conditions and restrictions on combining offers. A promotion should not be used until the player has read and accepted the terms that apply to it.

• Only one offer may be available to a player where the promotional terms say so.
• A promotion may be withdrawn or changed where permitted by its terms.
• Bonus funds and related winnings may be subject to conditions before withdrawal.
• Abuse of an offer, multiple-account activity or coordinated play may result in the offer being removed and transactions being reviewed.
• If promotional information is unclear, players should seek clarification before claiming or using the offer.

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Players should set limits that suit their circumstances, only gamble with money they can afford to lose and take regular breaks. Never chase losses, gamble while distressed or allow gambling to interfere with work, study, relationships or daily responsibilities.

Tools may be available to help players manage their activity, such as deposit limits, loss limits, session reminders, time controls, activity statements, cooling-off periods or account closure. The availability and operation of these tools may vary. Players should use the responsible gambling options on the website or ask support how to apply them.

A player who feels that gambling is becoming difficult to control should stop playing and seek help from an appropriate Australian gambling support service or qualified professional. If gambling is causing financial, emotional or relationship concerns, it is important to ask for support early. Friends or family members may also encourage a player to use available restrictions.

Croco Casino may suspend, restrict or close an account where required for safety, compliance, responsible gambling, security or other legitimate reasons. Account restrictions may affect betting, deposits, withdrawals, promotions or access to particular products. These measures may be applied without giving details that could compromise security, an investigation or legal obligations.