Cookies Policy

Cookies are small text files that may be placed on your computer, tablet, mobile phone or another device when you visit a website. A cookie allows a website to recognise a device or remember information about a visit. Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information that we hold about you, depending on how the website is used and the choices you make.

Cookies can be temporary or persistent. Session cookies are generally stored only while your browser is open and are removed when the browsing session ends. Persistent cookies remain on your device for a longer period or until they expire or are deleted. The length of time a cookie remains active depends on its purpose and the settings used for that cookie.

Similar technologies may include pixels, tags, scripts, software development kits, local storage and other tools that collect or store information about how a website or digital service is used. In this policy, we use the term cookies to include cookies and similar technologies unless a different meaning is clear from the context.

Some cookies may be set by Croco Casino, while others may be set by service providers that support website functions, security, analytics, advertising or communications. Third-party cookies are controlled by the relevant third party, and their use may also be governed by that party’s own privacy or cookie policy.

Croco Casino may use cookies for a range of legitimate website and business purposes. The cookies used on the website may change over time as features, technology, service providers and legal requirements develop. Cookies may help us provide a safer, more reliable and more convenient experience for visitors and registered players.

Strictly necessary cookies

Strictly necessary cookies support core website functions and cannot generally be switched off through the website’s cookie controls. They may be used to help pages load, maintain a secure connection, remember security settings, identify a session, prevent fraudulent activity, manage access to account areas and support responsible operation of the website. Without these cookies, some requested features may not work properly.

Functionality cookies

Functionality cookies allow the website to remember choices or information that improve your experience. For example, they may remember language, region, display preferences or other settings selected during a visit. These cookies may reduce the need to repeat the same information each time you return. If you refuse or remove them, some preferences may not be retained.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may collect information such as the pages visited, the links selected, the time spent on a page, browser type, device information, approximate location and whether an error occurred. This information is generally analysed in an aggregated or pseudonymous form to help improve website performance, navigation, content and reliability.

Security and fraud prevention

Cookies and related technologies may be used to identify unusual activity, protect accounts, support identity and age checks, detect automated behaviour and help prevent fraud, abuse or other prohibited conduct. These technologies may also assist with maintaining the integrity of games, account services, payment processes and other website functions. Refusing necessary security cookies may affect access to some services.

Advertising and marketing cookies

Where enabled and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content and present material that may be more relevant to your interests. These cookies may be placed by Croco Casino or by advertising, media or measurement partners. They may recognise a browser or device across different websites or services, subject to the relevant settings and applicable law.

Preference and responsible gambling messages

Cookies may also help us remember choices relating to website messages, responsible gambling information, consent preferences or other notices. These technologies do not change the importance of responsible gambling information. Players should review available tools, limits and support information and should use the website only in a way that is lawful and suitable for them.

Depending on the cookie and the way you use the website, information collected may include a device or browser identifier, IP address, browser type, operating system, screen settings, language, referring website, pages viewed, buttons selected, dates and times of visits, approximate location, account or session information, and records of cookie preferences. Some information may be collected automatically when a page or feature is opened.

Cookie information may be combined with information provided directly by you, such as information used when creating or accessing an account, contacting support or using other website features. We use this information in accordance with our Privacy Policy and applicable Australian privacy requirements. We do not treat the existence of a cookie as permission to collect information for every possible purpose.

We aim to collect and use information fairly, transparently and only as reasonably needed for the purposes described in our policies or otherwise permitted by law. Information may be processed by service providers acting on our behalf, including providers that assist with hosting, security, analytics, customer services, communications and website functionality. Those providers may access information only as required to perform their services or meet legal obligations.

Cookies may involve information being transferred to or accessed from locations outside Australia where a relevant service provider operates. Any handling of personal information is subject to applicable legal requirements and the safeguards described in our Privacy Policy. You should review third-party privacy information where a third party controls its own cookies or tracking technologies.

• Cookies do not themselves make you anonymous or guarantee that information cannot be linked to a particular account or device.
• Deleting a cookie may remove saved preferences, end a session or require you to complete certain steps again.
• Blocking cookies may prevent parts of the website from operating correctly or may reduce available functionality.
• Cookie information may be retained for different periods depending on its purpose, legal requirements and operational needs.
• We may update the cookies used on the website when services, technology or regulatory expectations change.

You may be able to control cookies through the cookie banner or preference tool displayed on the website. Where available, this tool allows you to accept, refuse or adjust optional cookie categories. Strictly necessary cookies may continue to operate because they are required for security, account access or core website functions. Your selected preferences may be stored in a cookie so that the website can remember them.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, block cookies, delete existing cookies, block third-party cookies or receive a warning before a cookie is placed. The available options vary between browsers and devices. Instructions can usually be found in the browser’s help, privacy or settings menu.

If you use more than one browser or device, cookie choices may need to be applied separately in each browser or on each device. Changes may not affect cookies already placed by third parties, and you may need to contact the relevant provider or use its available opt-out mechanism. Some opt-out tools rely on a cookie to remember your choice, so deleting cookies may remove that preference.

Please note that disabling cookies does not necessarily stop all information collection. Some website functions may use other technologies, and information may still be collected where it is necessary for security, account management, legal compliance or service delivery. Blocking optional cookies may also mean that certain content, features or preferences are less personalised.

Mobile devices and privacy settings

Mobile devices may provide additional privacy controls, including settings that restrict advertising identifiers, tracking or permissions. These controls differ between operating systems and may not disable every cookie or similar technology used through a browser. You should check the privacy and security settings for the device, browser or application you use to access the website.

Children and age restrictions

Croco Casino is intended for adults who are legally permitted to access gambling services in their location. We do not knowingly seek to collect information from children through the website. If you believe a child has provided information or accessed a service improperly, a parent or guardian should take appropriate steps to restrict access and raise the matter through the available support channel.

We may amend this Cookies Policy from time to time to reflect changes to the website, the cookies and technologies used, service providers, business processes or legal obligations. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so that you remain informed about how cookies are used.

This policy is informational and does not override any applicable terms of use, privacy notice, responsible gambling information or legal requirement. If there is an inconsistency between this policy and a mandatory legal requirement, the legal requirement will apply to the extent of the inconsistency.

If you have questions about this Cookies Policy, your privacy choices or the use of cookies on the website, please contact Croco Casino through the support or contact facility made available on the website. Do not include unnecessary sensitive information when making an enquiry. For more information about personal information, access, correction and other privacy matters, please refer to the Croco Casino Privacy Policy.