Privacy Policy

The information collected depends on how you interact with Croco Casino and which services you use. Some information is provided directly by you, while other information is collected automatically when you visit or use the website. We seek information that is reasonably relevant to operating the service, supporting players, maintaining security and meeting applicable obligations.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, contact information, username, account preferences and login-related information. We may also collect information provided when you contact support, make a complaint, ask a question or otherwise communicate with us. Records of these communications may be kept so we can respond consistently, investigate issues, resolve disputes and improve our service.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification documents or related information. This may include details shown on an identity document, information used to confirm your address and other material needed for account, security or risk checks. Verification information may be reviewed through internal processes or by service providers assisting with identity, fraud and risk checks. Please provide documents only through secure methods made available on the website.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, account balances, payment methods, transaction dates and related account activity. Payment information may be processed by payment providers, and we may not receive or store all underlying payment details. Transaction records may be retained to operate your account, resolve disputes, prevent misuse, meet financial and legal obligations and maintain accurate records.

Device, cookie and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages viewed, session details and interactions with website features. We may also receive information about errors, performance and website usage. This helps us maintain security, troubleshoot problems, understand how the website is used and improve functionality.

Personal information may be used for purposes connected with providing and managing casino services. The particular use depends on the information involved and the reason it was collected. We seek to use information fairly and for appropriate service, security, operational or compliance purposes.

• Create, verify, maintain and administer your player account.
• Provide website features, process account activity and respond to support requests.
• Process or assist with deposits, withdrawals and other transactions.
• Complete age, identity, verification, fraud prevention, security and risk checks.
• Detect, investigate and prevent suspicious activity, attempted abuse, account compromise and prohibited conduct.
• Meet applicable legal, financial, record-keeping and responsible gambling obligations.
• Respond to questions, complaints, disputes and requests for information.
• Monitor website performance, fix technical issues and improve content and user experience.
• Send service messages, security notices and other essential account communications.
• Send marketing communications where permitted and where any required consent has been provided.

We may use information where it is necessary to provide a service you request, comply with an applicable obligation, protect the website and its users, or support legitimate operational purposes. Where consent is the basis for a particular activity, you may withdraw that consent. Withdrawal does not affect processing that occurred before it and may not stop information being used where another lawful basis or obligation applies.

Sharing information with service providers

Information may be shared with service providers that help operate the website and support account services. These providers may include identity and verification services, payment providers, hosting and technology providers, customer support tools, security services, analytics providers and professional advisers. They are expected to handle information for the relevant service and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to prevent fraud or unlawful activity, protect the rights and safety of players or the website, investigate a complaint or dispute, or comply with a valid legal or official request. If information is handled outside Australia by a service provider, appropriate arrangements may be used to support its protection. We do not sell personal information as a general practice.

Cookies and similar technologies

Croco Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website usage, improve performance and help protect against suspicious activity. Some cookies may be placed by service providers supporting website functions, analytics, security or communications. Cookies may collect information about your browser, device and use of the website, but they do not necessarily identify you directly.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. If you disable cookies, certain website features, account functions or security processes may not work as intended. Browser settings vary, so please check the help information for your chosen browser.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and procedures for handling verification and payment information. No website, internet transmission or electronic storage method can be guaranteed to be completely secure.

You should use a strong, unique password, keep login details confidential and avoid sharing access to your account. Contact support promptly if you suspect unauthorised activity, an incorrect account change or another security issue. We may ask questions or take steps to confirm your identity before discussing account information.

How long information is kept

We keep personal information only for as long as it is reasonably required for the purposes described in this policy, including providing services, resolving disputes, protecting the website, maintaining business records and meeting applicable obligations. Some account, identity, transaction and communications records must be kept for a period required by law even after an account is closed.

When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational considerations. Information may remain in backups or records for a limited period while normal deletion processes are completed.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can be affected by identity checks, legal obligations, security requirements and the need to preserve records. We may ask for information to confirm that a request comes from the relevant account holder before acting on it.

• Access: ask for a copy of, or information about, personal information held about you.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to keep it. Some information may need to be retained.
• Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. Essential service, security and account communications may still be sent.
• Complaint: raise a concern about how personal information has been handled and ask for the matter to be reviewed.

How to make a privacy request

To exercise your data rights, including access, correction or deletion requests, or to withdraw consent to marketing, contact support@crococasino.top. Please describe your request clearly and include enough information for us to locate the relevant account or records. Do not send unnecessary sensitive documents in an ordinary message. If verification documents are needed, we will direct you to an appropriate secure process.

We aim to handle privacy requests within a reasonable timeframe. The timing and outcome may depend on the type of request, the complexity of the records involved and any applicable legal or security requirements. If we cannot fulfil a request in full, we will generally explain the reason, unless providing that explanation would be restricted. You may also update certain account information through available account settings or by contacting support.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, with update information shown where appropriate. We encourage you to review the policy periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, where permitted.