Terms & Conditions

These Terms & Conditions apply to the Croco Casino website, related services and any games, features or content made available through the website. They form a legal agreement between you and the operator of the service. If you do not agree with these terms, you must not use the website or its services.

The operator may update these terms from time to time to reflect changes to the service, applicable law, security requirements or business practices. The updated version will apply from the date it is published, unless a different effective date is stated. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.

Additional rules may apply to particular games, payment methods, promotions, competitions or other features. Those rules will be displayed with the relevant service and form part of these terms. If there is an inconsistency, the specific rules may apply to the relevant feature to the extent permitted by law.

You are responsible for ensuring that your use of Croco Casino is lawful in the place where you are located. Gambling laws can vary between Australian states and territories and may also apply differently to different services. You should obtain independent legal advice if you are unsure whether you may use an online gambling service.

You must meet the minimum legal age and all other eligibility requirements that apply to the service before opening or using an account. You must not access the website if online gambling is unlawful for you, if you are located in a restricted jurisdiction, or if you have asked to be excluded from the service.

Only one account is generally permitted per person unless the operator expressly approves otherwise. You must provide information that is accurate, current and complete when registering. You must update your details if they change. Providing false, misleading or incomplete information may result in access being restricted and transactions being reviewed.

Your account is personal to you. You must keep your username, password, verification codes and other security information confidential. You must not allow another person to use your account, place bets on your behalf or access your account without permission. Notify the operator through the available support process if you believe your account has been compromised.

The operator may carry out identity, age, location, payment and source-of-funds checks. You may be asked to provide documents or information for these checks. Until verification is completed, some account functions may be limited. Information supplied for verification must be genuine and must belong to you.

• You must not open or use an account for a business, organisation or another person unless expressly permitted.
• You must not use the service for unlawful activity, fraud, money laundering or the concealment of the source of funds.
• You must not use software, devices or methods designed to interfere with games, account systems or security controls.
• You must not attempt to exploit an error, technical fault, pricing mistake or other unintended feature.

Deposits must be made using a payment method that you are authorised to use. You should check the payment information carefully before confirming a transaction. The available payment methods, minimum or maximum amounts and any applicable processing conditions may be shown in your account or on the website and may change over time.

Funds credited to your account are intended for gambling activity and may not be used for any unlawful purpose. You should only deposit money that you can afford to lose. A deposit does not guarantee winnings, and gambling outcomes are uncertain. You remain responsible for monitoring your balance and activity.

Withdrawals may be subject to account verification, payment checks, fraud prevention controls and any applicable game or promotion rules. Withdrawals will normally be returned using an approved method and may need to be made to an account or payment instrument held in your name. Processing times can vary because of checks, payment providers, weekends, public holidays or other circumstances.

The operator may delay, reject or reverse a transaction where there is a reasonable concern about identity, payment ownership, fraud, unlawful activity, a technical error or a breach of these terms. Where required by law, funds may be withheld, reported or handled in accordance with applicable legal and regulatory processes.

If an account is credited in error, including because of a technical or administrative mistake, the operator may correct the balance and recover the amount incorrectly credited. You must not withdraw or spend funds that you know, or reasonably should know, were credited by mistake.

Any promotion, bonus, offer or competition is subject to its own published terms. These may include eligibility requirements, expiry dates, wagering or playthrough conditions, maximum values, game restrictions, withdrawal conditions and limits on the number of offers that may be used. You should read the applicable promotion terms before opting in or using an offer.

The operator may withdraw, amend or cancel a promotion where this is necessary to correct an error, prevent abuse, comply with law or respond to circumstances outside reasonable control. A promotion must not be used in a way that is misleading, unfair or intended to circumvent its conditions.

Games are provided for entertainment. Results are determined by the relevant game system and, where applicable, a random outcome. You accept that losses can occur and that previous results do not predict future results. Unless required by law, the operator is not responsible for decisions you make based on game results, displays or personal strategies.

If a game is interrupted by a technical fault, communications failure or other system issue, the operator may investigate the affected activity and apply the outcome recorded by the relevant system. Where an error has affected a transaction or result, the operator may void or correct the affected activity in accordance with applicable law and the relevant game rules.

Croco Casino supports safer gambling. Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

• Do not chase losses or increase your stakes to try to recover money.
• Use available deposit, session or account limits where offered.
• Consider a break or self-exclusion if gambling is becoming difficult to control.
• Seek help from an appropriate gambling support service if you are concerned about your gambling.

You may request account restrictions, a temporary break or self-exclusion through the available account or support processes. Restrictions can affect access to games, deposits and promotional communications. You must not attempt to avoid a restriction by creating another account or using another person’s account.

Personal information is handled in accordance with the applicable Privacy Policy. This may include information used to open and verify an account, process payments, prevent fraud, meet legal obligations, provide support and improve the service. You should review the Privacy Policy for further information about collection, use, disclosure, storage and your rights.

You must use the website lawfully and respectfully. You must not copy, modify, distribute or commercially exploit website content without permission. You must not introduce malicious code, attempt unauthorised access, overload the service or interfere with other users. Website availability may be interrupted for maintenance, upgrades, security reasons or events outside reasonable control.

The operator may suspend, restrict or close an account where it reasonably believes there has been a breach of these terms, a legal or security concern, a verification issue, unusual activity, payment misuse or responsible gambling risk. Any decision will be handled in accordance with applicable law and relevant account procedures. You may be asked to provide information before an account review is completed.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. To the extent permitted by law, the operator is not responsible for indirect loss, loss of opportunity or damage caused by events outside its reasonable control, your misuse of the service, or your failure to protect account information.

If you wish to raise a question, complaint or dispute, use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, including relevant account details and transaction information, but do not send passwords or sensitive security codes. Complaints will be assessed using the applicable internal process and any rights available under Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue. These terms are governed by the laws that apply to the service and your use of it, subject to any mandatory rights and protections available to you.